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Customer Service Customer Support Help Desk Confused Yet ?

 

What Is The Difference Between Customer Service And Support?
Customer service, (also known as Client Service), is the provision of service to customers before, during and after a purchase of a product or service.

Customer Support however has come to be defined more as some type of Technical Support, (AKA tech support), which may include a range of services providing assistance with technology products such as mobile phones, televisions, computers, software, or other electronic or mechanical goods.  But Customer Support can be in support of any type of product.

In general, technical support services attempt to help the user solve specific problems with a product on their own - rather than providing training, customization, or other post purchase customer services.

Simply put there really is a fine dividing line between support and service. One is part of the other. Customer Service begins from the point of the initial sale and lasts hopefully the lifetime of the customer.  Customer Support Service is only part of an overall Customer Service and Satisfaction Plan.

However as much as most people find and use the two terms as somewhat interchangeable, you just need to understand that since I will be primarily will be talking about how to make your online ‘Support Desk’ or ‘Help Desk’ a profit center, when I use the term “Customer Support” you can take it as “Customer Service” and vice versa.


 

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