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Top 5 Ways To Build a Small Business

 

 

#1: Focus On Customer Service

The first and most important element of advertising is not spoiling the business that you have. Each customer that comes into your doors needs to be a customer treated as if they are the most important customer for the business. Although this may seem difficult to do, it is all about delivering a quality service and smiling.

Customer service is important to business success. If you have a bad experience at a restaurant, you tell your family and friends about it, and stop them from going there. Not only does the business lose your business but that of your family and friends, too. What you want to create, on the other hand, is an atmosphere in which the words being passed on are top quality recommendations to visit your establishment.

If you are not sure what you can do to improve your customer service, go right to the source: your customer. Find out from them what you can do to improve your overall experience.

#2: Local Offers

If your business is a locally based one, as opposed to one that is Internet based, focus on local offers that can help bring in customers. For example, a customer comes in to your hair salon. You know they had a great experience and so you offer them a discount card and one for their friend. If they pass on the card, you have an opportunity for them to tell the potentially new customer about your salon. This is easy advertising!

#3: Be Active In the Community

Another way to generate more word of mouth advertising is to let others know about your business by allowing them to get to know you. Be an active role player in the community. Churches, community organizations as well as government offices are great ways for you to grow your local popularity. Introduce yourself to your customers. Shake their hand. Be present in your place of business.

#4: Sponsor Local Activities

It does not have to cost you much to sponsor a group of local baseball players or to buy the t-shirt uniforms for the school’s soccer team. It does not cost you anything to host a fundraiser for a local person who is ill where you donate your profits. However, these types of actions get your name in front of the masses. They are all instances that you can show that your business is the business in town to be involved.

#5: Ask for the Recommendation

Unbelievably, one of the best ways for you to get the customers to respond to you is to ask for a recommendation. For example, you have saved someone $250 off his or her car repair bill. That is nothing to be shy about. As the customer is happily paying their now discounted bill, you can easily say to them that you are looking for new clients. Would they please recommend your service to their friends and family?

When you ask for business, even if it is simply by asking for a group of customers to come back again, you allow those customers to feel welcome within your business. More so, they are happy to tell others about their experience, especially when asked to do so.

 

 

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